Return Policy
Thank you for shopping with Diagnostic Superstore.
If you are not satisfied with your purchase, we are here to help.
Warranty:
If you receive a defective product covered under warranty, Unique Truck will assist you by providing manufacturer contact information to facilitate a repair or replacement of the item as the manufacturer deems necessary.
*Warranties vary by manufacturer. Contact us for specific details if you have questions.
Returns:
If within 30 calendar days from receiving your item you are unsatisfied for any reason other than a valid warranty claim, we will attempt to assist you with a product exchange, so you can find the right tool to do the job.
If the product cannot be exchanged and you opt to return the product, a restocking fee will be assessed. The restocking fee will depend on the condition of the goods at the time of the return.
All returns must be pre-authorized by calling us at (616) 325-1990. An RGA number will be assigned to valid return requests.
Some items cannot be returned or exchanged:
- Software, downloaded items, and intellectual property
- Personalized / Engraved Products
- Custom built or “spec’d” products
- Products that have been modified or tampered with (including cut, drilled, bent, written on, etc)
Unauthorized returns or “chargebacks” are not permitted.
Refunds:
Once your item is received it will be inspected to verify it is a valid return and we will initiate a refund minus the restock fee.
Shipping:
You will be responsible for paying shipping costs to return your item. Shipping costs are non-refundable.
Contact Us:
If you have any questions, please contact us at (616) 325-1990 or [email protected]